We want you to be completely satisfied with your purchase. If an item does not meet your expectations, you may request a return or exchange in accordance with the policy below.
Eligibility for Returns
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, and accessories.
- Show no signs of wear, damage, alteration, or misuse.
- Be returned in a condition that allows it to be resold.
Returns that do not meet these requirements may be declined.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Products that have been used or worn.
- Items damaged after delivery due to improper handling or normal wear.
- Personalized or custom-made products.
- Clearance or final sale items, where applicable.
- Gift cards or digital products.
Exchanges
If you would like a different size, color, or style, you may request an exchange, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please notify us as soon as possible. We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.
Return Inspection
All returned items are inspected upon arrival. Once the inspection is completed, we will determine whether the return meets the requirements of this policy. If approved, the refund or exchange process will begin.
Refunds
Approved refunds will be issued using the original payment method whenever possible. Depending on your payment provider, processing times may vary before the funds appear in your account.
Shipping charges, handling fees, and any optional service costs are generally non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Return Shipping
Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs. We recommend using a shipping service that provides tracking, as we cannot guarantee receipt of returned packages without proof of delivery.
Order Cancellations
Orders may only be canceled before they have entered the processing or shipping stage. Once an order has been processed or dispatched, it may no longer be eligible for cancellation but may qualify for a return in accordance with this policy.
Policy Updates
We reserve the right to modify or update this Returns & Exchange Policy at any time. Any changes become effective immediately upon publication of the updated policy.